Do you guarantee that we get paid?
No. We commit to defined follow-up and a written record. Whether the buyer pays is a commercial and legal finding, not a promise.
Collections in Chile
Collections in Chile
A Chilean buyer has not paid. Someone in Santiago follows up.
Commercial follow-up on overdue invoices from Santiago, in Spanish, with a lawyer when the case requires it. Available inside Chile Desk or as a one-off. Recovered money is not guaranteed. Court work is contracted separately.
Who this service is for
For Indian companies that sold into Chile and have an overdue invoice, or that want the follow-up path agreed before they grant credit.
The problem it solves
From India it is slow to reach a Chilean accounts payable desk, easy to lose the thread in Spanish, and expensive to jump to court without a file. Local follow-up is what happens first.
What we manage
- File assembled: contract, invoices, delivery, correspondence
- Spanish-language follow-up from Santiago
- Written record of each contact
- Handoff to a lawyer on the team when the case requires it
What you receive
What you receive
- A structured file of what is owed and what is in evidence
- A log of follow-up in Spanish
- A recommendation on the next commercial or legal step
What we need from you
- Signed contract, invoices, shipment and delivery records
- Payment ledger and buyer details
- Correspondence to date
- Clear instructions on what we may and may not offer
Usual timelines
First contact with the buyer is typically measured in days once the file is complete. How long a case runs depends on the buyer’s response, not on a fixed recovery date.
How this is charged
Quoted per case when bought alone. Inside Chile Desk, collections work is scoped in the written plan. The fee is fixed and agreed before work starts. We do not take a percentage of what is recovered.
What this does not include
- A guaranteed recovery
- Court appearances unless separately contracted
- Taking title of goods or holding sale proceeds, except under a written power of attorney
Bring the signed contract, invoices, shipment records and correspondence. Missing evidence is what we identify first.
Common questions about collections
Do I need Chile Desk to buy this?
No. Collections sit inside a written Chile Desk plan when that is the mandate. They are also quoted per case as a one-off.
What does the lawyer do?
Commercial follow-up first: call, write, visit, document. When the file needs a lawyer, that work is done by a lawyer on the team. Court work is contracted separately.
Can you chase an Indian buyer as well?
Yes. That mandate is described on the Spanish Presencia India pages. This page is for a Chilean buyer who owes an Indian seller.
Further reading
A Chilean buyer has not paid?
Share the product, market, supplier, or commercial objective. We will help define a practical scope.